▮Okura Nikko Hotels COVID-19 Safety Measures
At Okura Nikko Hotels, the safety of our guests is the top priority. The new guidelines for hotel cleanliness entitled “CLEAN & SAFE STAY” ensure the safety and security of our guests and employees. With these guidelines in place, our group hotels welcome you with a clean and safe environment, as “the new normal”.
▮Special Treatments for One Harmony Members
In response to changing conditions of COVID-19, we would like to update our special treatments for One Harmony members including extension of upper status membership 2021 expiry and extension of expiry for birthday benefits.
Extension of point expiration date
In view of the present COVID-19 situation, the expiration date of the One Harmony points valid until January 31, 2021 has been extended until January 31, 2022.
（The above was executed on December 16, 2020)
Extension of membership period
For Exclusive members and Loyal members, even if the number of earned eligible nights and the earned eligible points according to the amount spent in 2020 do not meet the status qualification, the status of members in 2020 will continue to be maintained in 2021.
About extension of Complimentary Stay Coupon expiration date
We are sending Complimentary Stay Coupons to members who have earned 50,000 points or more (excluding carry-over points) during each calendar year period (January to December). The expiration date (March 31, 2021) of the coupon delivered in March 2020 based on the 2019 results will be extended to March 31, 2022.
Special Reduction of Member Status Upgrade Criteria
Special reduction of criteria ends as of December 31, 2020.
The eligible criteria for 2021 returns to normal criteria on and after January 1, 2021.
Extension of Birthday Benefit expiration
Furthermore, the “Birthday Benefits” expiration is extended for the members who have not been able to use the benefits since March 2020. One Harmony members can enjoy 30% off from Best Available rates for the designated high category rooms such as suites, and also enjoy complimentary birthday cakes or desserts with dining at our restaurants. These benefits are available one time each within 30 days before or after the member’s birthday in principle. However, as above-mentioned, the members who have not been able to use the benefits since March 2020 can use these benefits until the extended expiry date as of March 31, 2021.